Conflict Management for Frontline Workers

Unfortunately, conflicts are bound to arise within healthcare settings, varying in intensity from person to person. This is mainly due to the heightened emotions that individuals experience in this vulnerable and anxiety-inducing environment. Fear and anxiety often transform into aggression, making it crucial to possess a toolbox of positive confrontation techniques. The ability to communicate successfully is among the most sought-after skills in the workplace as well-managed conflict can bring about positive change.

Created and developed by our team of training experts at the Personalised Care Training Academy, this course aims to equip you with techniques, to provide a level of reassurance for when you inevitably face challenging scenarios. The course will explore what constitutes conflict, recognise its common triggers, and gain invaluable insights into de-escalation techniques to handle conflict.

Our half-day, virtual sessions will ensure that you emerge more confident and competent in managing challenging situations.

While this session offers insights for everyone, it’s tailored especially for healthcare professionals.